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What to include

• Your Azure DevOps organization name (as in dev.azure.com/organization) and, if relevant, the project.
• Where it happened: the chat, the field panel, Break down work item, Insights or a settings page.
• What you did, what you expected and what happened instead.
• The error code or message shown, and the approximate time with your time zone.
• Your AI provider and model, if the problem concerns AI answers (never send the API key).
• A screenshot, if it helps. Please remove anything confidential first.

Never email passwords, personal access tokens or AI keys. We will never ask for them.

Before you write

• The status card at the top of Organization settings → Boardmate shows whether the backend and your AI service respond, and what is wrong if not.
• Errors such as an exhausted quota or a wrong model name come from your AI provider: check them in the AI provider panel.
• The Get started guide covers installation, the AI provider and the settings.

Billing, invoices and refunds

Purchases are processed by Paddle.com, our Merchant of Record. Administrators can update the payment method, download invoices, change plan or cancel with Manage billing under Organization settings → Boardmate → Plan & billing. For a receipt or a payment question you can also use paddle.net. Refunds follow our Refund Policy. Enterprise invoices and purchase orders: email us.

Deleting your organization's data

Uninstalling the extension does not delete the data Boardmate's backend keeps about your organization. Email us from an address in your organization with the organization name or id, and we delete it within 30 days. See the Privacy Policy.

Security issues

Found a vulnerability? Email support@hardyson.se with "Security" in the subject. Please give us a reasonable time to fix it before disclosing it.